Our Process
Designing a watch can seem like an impossible endeavor, but with 20 years of experience, we at Bernhardt Watch Company strive to make the ordering process as seamless as possible for our customers. Learn more about our process below, and feel free to reach out with any questions!
Step 1
Design
We work with you through each step of designing your custom timepiece. Whether you've got a sketch on a napkin, or just a general idea of the types of watches you like, we'll work together to design your watch and make changes along the way.
Step 2
Rendering, Approval & Ordering
We'll tweak the design as needed to ensure we can maintain sound manufacturing processes, and deliver a 2D rendering of your watch- front & back. We can still make changes at this point.
Once the rendering aligns with your expectations, we request an approval to proceed.
With an approved rendering, all that's left to place your order is a 50% deposit of the total order value. This payment can be made via check, or through an online portal (CC fee applies).
Step 3
Manufacturing, Assembly & Testing
We work with our network of manufacturers around the globe to begin bringing that 2D rendering to the wearable watch you ordered!
Depending on your preferences, the watch is then assembled- most often here in High Point by our in-house watchmaker.
Watches are tested for accuracy, functionality and water resistance. Items that do not pass our control tests are then evaluated, and if possible, re-assembled to correct any errors in the manufacturing process.
Step 4
Delivery
We offer a few delivery options here at Bernhardt. The quickest option is shipping directly to your business. We're happy to provide a more personal touchpoint though, and have found that it's sometimes convenient for our customers if we deliver these orders in person. This allows us to size the watches to each customer's wrist, and answer any questions they might have.
Final payment (50% of total order) is due upon delivery.
Step 5
Warranty & Service
We stand by the quality of our watches. Each Bernhardt timepiece is accompanied by a 2-year warranty against manufacturer defects. We hope you never need to contact us for a repair, but are here by your side to ensure that you're proud of the watch on your wrist, and the company that made it happen!